Overview
Senior Customer Service Manager – Location: Nottingham, Nottinghamshire, United Kingdom. Salary: £45,000 per Annum. Employment Type: Full-time, Permanent.
Global Fire & Security Systems is a leading provider of innovative fire and security solutions globally. We are dedicated to protecting our clients and ensuring their safety through cutting-edge technology and exceptional customer service.
Role Overview
We are seeking a highly skilled Senior Customer Service Manager to join our team in Nottingham. The successful candidate will play a key role in ensuring customer satisfaction, managing a team of customer service representatives, and implementing strategies to enhance the overall customer experience.
Key Responsibilities
* Lead and motivate a team of customer service representatives to deliver high-quality service
* Develop and implement customer service policies and procedures
* Handle escalated customer complaints and issues in a professional and efficient manner
* Monitor customer service metrics and KPIs to identify areas for improvement
* Collaborate with other departments to ensure a seamless customer experience
* Conduct regular training sessions to enhance the skills of the customer service team
* Stay up-to-date on industry trends and best practices in customer service
Qualifications
* Previous experience in a customer service management role
* Demonstrated leadership and team management skills
* Excellent communication and interpersonal abilities
* Strong problem-solving and decision-making skills
* Ability to work in a fast-paced environment and handle multiple priorities
* Knowledge of CRM systems and customer service software
* A passion for delivering exceptional customer service
Benefits
* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment
* Healthcare and pension benefits
* Employee discounts on company products
If you are a customer service professional looking to take the next step in your career and make a real impact, we would love to hear from you. Apply now to join our team!
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