AXA Health Royal Tunbridge Wells, England, United Kingdom
What you’ll be doing
* Communication Development including configuration, creation, testing and analysis.
* Develop new communications and amend existing communications.
* Implement robust test process and technical documentation, obtaining sign‑off for the work undertaken.
* Assist with the management and timely resolution of requests, including responding to incidents and regulatory requirements.
* Work on designated projects as a communications production expert, representing the Customer Experience, Marketing and Operations team.
* Take an adaptable approach to delivery, being a key point of contact for addressing issues and supporting escalations.
* Nurture excellent cross‑supplier, departmental, company and group relationships to ensure effective delivery.
* Mitigate delivery risk and undertake communications configuration through scenario planning, risk mitigation and contingency plans.
What you’ll bring
* Experience in technical development (including coding) of documents, customer communications and emails, including processes and fulfilment.
* An appreciation of how dynamic content/logic works.
* XML/JSON knowledge would be desirable.
* Experience in following business process, QA and UAT, and working in an agile environment.
* Experience with or a willingness to learn other communications management platforms, e.g., Salesforce Marketing Cloud, HP Opentext.
* Strong relationship building and communications skills.
* Pragmatic and logical thinker with a passion for detail.
What we offer
* Competitive annual salary of up to £45,000.
* Discretionary company & performance‑based bonus.
* Contributory pension scheme (up to 12% employer contributions).
* Life Assurance (up to 10 x annual salary).
* Private medical cover.
* 25 days annual leave plus Bank Holidays.
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
* Wellbeing services & resources.
* AXA employee discounts.
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk.
At AXA Health, we’re passionate about helping our members to put their health first, whether that’s individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there’s a problem, our members can be confident we’ll guide them, every step of the way.
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