Job Description
Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits
iO Associates is working with a fast-growing Healthtech company that's transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own customer support and service excellence, sitting between product, support, and delivery teams.
This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare.
What you'll be doing:
* Handling a broad spectrum of customer issues - not just technical
* Acting as a key liaison between customers and product/support teams
* Supporting onboarding, service queries, demos, and ongoing training
* Feeding into product improvements and support workflows
* Occasional site visits and customer meetings
What we're looking for:
* Experience in Customer Success, Client Services
* Support Desk Experience within Software (Essential)
* Background in software/SaaS, healthcare, or other regulated sectors
* Strong communicator who's proactive and customer-focused
* Experience handling 1st/2nd line support queries (or managing the process)
* Understanding of finance/contracts, ITIL, or implementations (desirable)
Details:
1. Hybrid worki...