Design and implement Salesforce solutions Deliver customised and scalable solutions within the Salesforce platform that meet current and future business needs.
Lead the configuration and deployment of Salesforce Cloud products Manage the implementation of assigned Salesforce Cloud applications, prioritising configuration, then third-party tools, and custom development only when necessary.
Capture and translate business requirements Participate in user sessions to document requirements in the form of user stories and support backlog refinement.
Own incident management and issue resolution Act as the incident manager, ensuring rapid response to system issues to minimise business disruption and maintain service continuity.
Advise on application enhancements Collaborate with Project Managers and Business Analysts to identify system improvements and define business cases to support future needs.
Plan and estimate implementation activities Provide estimates and detailed plans across delivery lifecycle phases including development, testing, training, communication, deployment, and post-launch support.
Demonstrate solution functionality Present system functionality to business stakeholders during and outside sprint cycles, supporting solution validation and user alignment.
Ensure compliance with governance standards Deliver solutions in alignment with the organisation's architecture principles, privacy regulations, and security standards.
Support testing and validation Design and execute end-user acceptance testing, ensuring solutions meet defined requirements and quality benchmarks.
Evaluate solution options Present and explain solution approaches, weighing the trade-offs between declarative configuration and custom development.
Perform impact assessments and maintain documentation Conduct impact analysis for changes in scope and document related updates to requirements, system configurations, and data models.
Contribute to training and knowledge sharing Support the development of training materials and documentation for both administrators and end-users.
Promote adoption of delivery and service methodologies Encourage consistent use of Agile (project delivery) and ITIL (service management) practices to drive efficient, compliant, and high-performing outcomes.
Manage platform upgrades and feature adoption Ensure the Salesforce environment remains current by coordinating system updates and enabling new features and capabilities.
Support ticket resolution and admin enablement Assist administrators in ticket triage and resolution, providing mentorship, documentation, and knowledge transfer as needed.
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