Customer Service Manager (Fluent French, English and Intermediate Spanish) Lead Multilingual Teams, Harness SAP & Excel Data, and Drive Global Customer Excellence Kent (UK HQ) | Essential International Travel | c£55k Benefits International Travel Annual Bonus Career Development 25 days holiday plus bank holidays Contributory pension scheme (company match up to 7%) Life Assurance 4x basic salary Lifeworks EAP ad Perks Free Parking Step Up to a European Customer Service Leadership Role - Fluent in English & French with intermediate Spanish North Kent / London Borders Are you a bilingual or multilingual leader ready to make an impact on an international stage? This is your chance to join a fast-paced, forward-thinking manufacturer and distributor with a strong European presence. As the " European Customer Service Manager ," youll lead and inspire customer service teams across the UK, France and Spaindriving performance, streamlining processes, and delivering an exceptional customer experience. In this high-profile " European Customer Service Manager" role, youll have the autonomy to shape service strategies, implement innovations, and travel across Europe as the go-to leader for operational excellence. If you thrive in a diverse, dynamic environment and want to take ownership of a truly international customer service function, this is the opportunity for you. Based at the North Kent / London Borders office, the European Customer Service Manager will be responsible for managing multilingual customer service teams, focusing on KPI performance, process improvement, and customer experience while travelling to France, Portugal, and Spain on a 4-week rotation. Essential Skills required for the "European Customer Service Manager" role: Fluency in English and French with conversational / intermediate Spanish Previous experience in a senior customer service leadership role Strong knowledge of Microsoft Outlook, Excel, and Word Experience of setting KPIs and driving high performance Target-driven with strong organisational and multi-tasking skills Highly effective communicator with excellent problem-solving skills Process-driven, analytical, and confident in a fast-changing environment Experience of conflict management and dispute resolution Desirable: Multi-country operations experience SAP or Salesforce expertise Ready to take on this "European Customer Service Manager" role and lead a high-performing international team? Apply now! multilingual europeancustomerservices fluentfrench fluentenglish