Service Desk Manager, IT Support COR7354
This is a great opportunity for an experienced IT Service Desk Manager, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development.
The Role
Working in a sector that is truly rewarding, the Service Desk Manager will combine hands-on technical skill with leadership ability, to manage a service desk team responsible for providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties.
Working from home 3 days a week and in the Lincoln-based head office for the rest of the time, the Service Desk manager will also need to be willing to travel to additional sites from time-to-time as required.
Benefits
* Up to 28 days' holiday
* 6% pension contribution
* Life assurance
What do I need?
* Experience of managing an IT service desk function and the processes associated with it
* Experience of creating and managing against SLAs and KPIs
* Strong hands-on technical knowledge and skills with regards to supporting IT systems such as Windows Desktop, Office 365, Active Directory, DNS, Citrix and Group Policy
* Any experience of providing IT support within the healthcare sector would be beneficial
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