A new opportunity has arisen for an an experienced and motivated customer service manager to join this luxury retailer on a permanent basis. The company is an iconic British retailer with global recognition. This role is responsible for overseeing the day-to-day operations of the customer service department, ensuring a high standard of support across all customer touchpoints. The successful candidate will manage, coach, and develop a team of customer service representatives, driving performance and fostering a customer-first culture. They will be responsible for monitoring service levels, handling escalated queries, and implementing processes to improve efficiency and customer satisfaction. The ideal candidate will have proven experience in a customer service leadership role, preferably within the fashion or retail industry, along with strong communication, organisational, and problem-solving skills. A passion for delivering exceptional customer experiences and the ability to lead and inspire a team are essential. This is an exciting opportunity to play a key role in shaping the customer journey for a dynamic and growing fashion business. This role likely to be filled ASAP, so apply today to avoid missing out!