We are recruiting on behalf of a well-established and respected manufacturing client based in Mildenhall, Suffolk, who are seeking a Quality Manager with proven experience in a similar role. This is an exciting opportunity for a quality professional to take full ownership of the company’s quality systems and processes, reporting directly to the board and leading all quality-related activities across the business.
Key Responsibilities:
* Lead on all internal and external quality issues
* Manage and develop the quality team
* Act as the primary liaison between the business and its customers for quality and compliance matters
* Analyse and monitor customer performance metrics and implement continuous improvement measures
* Oversee and enhance the Quality Management System (QMS) in line with ISO 9001 standards, including audits and additional accreditations
* Facilitate monthly quality meetings and workshops to promote quality culture throughout the business
* Lead customer audits and site visits
* Travel to customer sites for meetings and reviews as required
* Support with any other duties as directed by senior management
Experience & Skills Required:
* Previous experience as a Quality Manager, ideally within a manufacturing environment
* Background in fabrication/manufacturing
* Experience in managing and motivating a small team
* In-depth knowledge of ISO9001 processes and requirements
* Strong problem-solving skills and ability to find effective solutions in a live production setting
* Experience using quality tools and methodologies for root cause analysis and preventative action
* Ability to communicate technical issues professionally in a commercial context
* Competence in reading and interpreting technical drawings
* Proficient with MS Office and open to learning new systems
* Self-motivated with strong organisational skills and ability to prioritise workload
* Full UK driving licence and willingness to travel when needed
* Project management experience (desirable)