We are working with a leading player in the transportation and distribution world who are looking for a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven track record in management, a strong hands on approach and a strong planning process.
Role: Senior Customer Service Manager
Salary: up to £55,000 + benefits
Location: Huddersfield
About the Role of Senior Customer Service Manager:
As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You'll be key in driving operational performance, building relationships with clients, and delivering solutions that meet both current and future needs.
Key Responsibilities for the Senior Customer Service Manager:
Oversee and coordinate logistics operations across 3 teams
Ensure compliance with all safety, regulatory, and quality standards
Manage operational teams to deliver outstanding service to clients
Drive efficiency improvements across the teams
Collaborate with clients, suppliers, and partners to meet service expectations
Support and mentor your leadership team
Key Requirements for the Senior Customer Service Manager:
Proven background in Office Management overseeing a few different teams
Experience in Customer Service Management in a big logistics business (ideally)
Strong operational planning process skills
Exposure to a fast-paced KPI driven environment managing a good size headcount
Strong Communication style with a good man managing approach
Ability to communicate with senior internal and external stakeholders
This is a great opportunity for a Senior Customers Service Manager to establish themselves with a big business who are looking to deliver first class service, a business who are willing to upskill and provide training to their people obtain & a business who value and reward their employees.
Competitive salary with benefits
Opportunity to work with high-profile clients in their sector
Based within a company that is innovating in both traditional and future
Fast-paced, rewarding environment where your impact will be noticed
Please apply online or contact Sandeep Dhillon for a confidential conversation (url removed) Technical Network recruits Engineers and Managers for the automotive, aerospace, electrical / electronic technology, energy, engineering and manufacturing, with a portfolio of services including advertising search, permanent and contract recruitment services