Join to apply for the Service Desk Manager role at The Royal College of Radiologists
Join to apply for the Service Desk Manager role at The Royal College of Radiologists
Get AI-powered advice on this job and more exclusive features.
The Royal College of Radiologists provided pay range
This range is provided by The Royal College of Radiologists. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from The Royal College of Radiologists
Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from you.
As our Service Desk Manager, you’ll be the driving force behind our IT support operations ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data, feedback, and your own innovative thinking. You’ll have responsibility for ensuring the IT Service Desk provides effective end-user support, implement the College’s IT infrastructure policies and ensuring that we minimise the number of service desk calls.
In this dynamic and fast paced role you will help achieve our Service Desk’s ultimate mission of delivering a high standard of support and customer satisfaction.
What you’ll do
* Leading and mentoring a high-performing Service Desk team.
* Managing day-to-day operations and acting as the go-to escalation point.
* Driving service improvements using KPIs, feedback, and best practices.
* Supporting AV and video conferencing across the College..
* Playing a key role in exam delivery and IT project support.
* Collaborating with stakeholders to enhance user experience and IT service quality.
What you’ll need:
* Proven experience managing an IT Service Desk.
* ITIL v3/v4 Foundation or equivalent experience.
* Strong knowledge of Microsoft 365, Windows 10/11, and ITSM platforms.
* Excellent communication, leadership, and problem-solving skills.
* A customer-first mindset and a passion for continuous improvement.
* A proactive, self-starting attitude and a love for learning.
* A commitment to data protection, security, and sustainability.
* Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
* Strong critical thinking skills and the ability to identify workarounds and solutions.
* Self-motivated and able to work effectively within a team and collaboratively across the College.
* Make a difference to the lives of Doctors and the specialities they work in every day!
* Hybrid working (60% working week can be done remotely)
* Equipment provided to work from home
* Generous annual leave allowance
* Interest free season ticket loan and cycle to work scheme
* Employee Assistance Programme
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Management
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at The Royal College of Radiologists by 2x
Sign in to set job alerts for “Service Desk Manager” roles.
Information Technology Service Desk Manager
Barnet, England, United Kingdom 1 month ago
Gatwick, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Reigate, England, United Kingdom 3 weeks ago
Greater London, England, United Kingdom 1 day ago
London, England, United Kingdom 3 months ago
Digital Operations Manager, IT Support Manager, IT Manager
London, England, United Kingdom 1 week ago
Slough, England, United Kingdom 1 month ago
Digital Operations Manager, IT Manager, IT Support Manager
London, England, United Kingdom 5 days ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Aftersales Field Service Manager | London & South East
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
Service Delivery Manager - Pod Lead, Charles River Development, Vice President
London, England, United Kingdom 1 week ago
Service Delivery Manager - HPC and Supercomputing
London, England, United Kingdom 2 weeks ago
Deputy Service Delivery Manager Barts Health NHS Trust
London, England, United Kingdom 4 weeks ago
Meetings & Events Service Delivery Manager, EMEA, Amazon Meetings and Events
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 3 days ago
Change & Transformation Recruitment Consultant - London
Enfield, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
Service Delivery Manager – Maintenance Engineering
Greater London, England, United Kingdom 3 days ago
Greater London, England, United Kingdom 2 weeks ago
Slough, England, United Kingdom 1 month ago
Senior Procurement and Contracts Manager– Professional Services
Greater London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr