Leadership Opportunities
About the Role
This is a leadership position where you will be responsible for managing a team of customer-facing staff. As a leader, you will be expected to coach and develop your team members, foster an inclusive culture, and ensure that the store remains safe and operational.
Key Responsibilities
* Customer Service: Provide friendly and welcoming service to customers, taking ownership of managing the store and handling challenging situations.
* Team Development: Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
* Store Operations: Ensure that the store remains safe, legal, and fully operational, including managing diligence checks and stock accuracy.
* Support Functions: Support your store manager by deputising when they're not working and delivering a variety of HR processes.
Requirements
* People Skills: Strong ability to build positive relationships with customers and colleagues.
* Organisational Skills: Strong organisational and problem-solving skills.
* Flexibility: Flexibility to work a range of different shifts.
Benefits
* Training and Development: Full, paid training and dedicated support for your personal development and career progression.
* Benefits Package: A comprehensive benefits package including 36 days holiday (including bank holidays), pension scheme with up to 10% employer contributions, virtual healthcare services, and more.
About Us
We are committed to building diverse teams and creating an inclusive workplace where everyone can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.