Overview
Quality Manager – Walsall
Hours: Monday to Thursday 08:00 – 16:30, Friday 08:00 – 13:00
Join a well-established manufacturing business in the Black Country with a strong reputation for product quality, reliability, and customer satisfaction. Operating in a fast-paced, customer-driven environment, we are committed to maintaining the highest standards across all areas of production and quality assurance.
Our client is looking for an experienced and time-served Quality Manager to lead their Quality Department. This is a key role for a proven professional with a strong background in both Quality Assurance and Quality Control, capable of driving standards across the business. The ideal candidate will combine deep technical expertise with excellent communication skills and a demonstrated ability to lead teams, manage processes, and maintain strong relationships with customers.
Responsibilities
* Lead and develop the Quality team, including Engineers, Inspectors, and Technicians.
* Manage and maintain the Quality Management System (QMS) in line with ISO 9001 and customer-specific standards.
* Plan, conduct, and report on internal audits, ensuring all departments remain compliant and improvement opportunities are identified and actioned.
* Coordinate and host external and customer audits, ensuring a professional approach and successful outcomes.
* Carry out supplier audits and work with suppliers to ensure consistent quality and compliance.
* Serve as the main customer contact for all quality-related issues, audits, and performance reviews.
* Analyse and interpret quality data to identify trends, drive corrective and preventive actions, and monitor performance.
* Support new product introduction (NPI) activities with quality planning, control plans, and validation processes.
* Drive continuous improvement initiatives and promote a culture of quality throughout the business.
Experience required
* Time-served Quality professional with extensive experience in a manufacturing environment.
* Proven experience as a Quality Manager or Senior Quality Engineer with team leadership responsibility.
* Strong background in auditing (internal, external, and supplier) and QMS management.
* In-depth knowledge of ISO 9001 and customer-specific quality systems.
* Excellent communication and interpersonal skills with the ability to liaise confidently with customers, suppliers, and internal stakeholders.
* Strong analytical skills with the ability to interpret data and present clear performance insights.
* Proficient in root cause analysis and problem-solving tools.
* A practical and methodical approach with the confidence to challenge and influence at all levels.
* Continuous improvement mindset with a focus on process control and prevention.
Package on offer
* Quality bonus initiatives.
* A thriving business to join with long-term customer partnerships.
* Autonomy to develop and strengthen the company's quality systems.
* A leadership role where your experience and ideas will shape the future of the business.
* 5% pension contributions.
* 25 days annual leave + bank holidays.
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