Clerical Officer My client is a well-established and leading organisation based in Belfast, who are currently seeking a Clerical Officer to join their team. This is a Full-Time, Temporary Position for 6 months (with an immediate start). Hours of work: 36 hours per week With a salary of £14.23 Job Role: You will be responsible for assisting with the administration/production of all products and all other pass products in an accurate and efficient manner whilst providing a high level of customer service to the general public in relation to passes and related enquiries. Essential Criteria: Minimum of 1 years' experience of working on databases. Experience of working in a customer service environment. Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths OR alternatively, be able to demonstrate at least 2 years' relevant experience in a similar post. IT proficient with the experience of using Microsoft Word and Excel. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to take on good knowledge of products. Efficient data entry and numeracy skills. Ability to manage and prioritise a busy workload while adhering to strict deadlines. Maintain confidentiality at all times. Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities: Answer internal and external queries regarding all products. Process the replacement of lost, stolen, damaged or faulty passes. Input and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS). Maintain the data of pass holders in a timely and consistent manner, to include recording deceased applicant notifications, changes of address/name, missing data, lost cards etc. Protect sensitive customer information whether electronic or on paper in line with the Data Protection Act and GDPR. Assist in the calculation of quotations (first time and renewal) for passes and process applications. Process the receipting, banking and recording of income including other payment methods such as direct debits and ensure storage of customer banking information (cr/dr card and bank account details) in line with regulatory requirements. Reconcile all financial records including daily lodgements. Assist with the calculation and process of any refund or fares in line with the Refund Policy. Assist with validation of reissue applications for all cards expiring after their 5 years of electronic validity. Process and resolve escalated applications in line with rules set by DfI/DSP and duplicate applications to eliminate fraudulent applications. General clerical duties e.g. photocopying, word processing and filing of all related documentation. Any other duty as requested by the Supervisors, Customer Service Manager or Customer Service Officer.