Are you ready to take the next step in your customer service career?
Were working with a well-established, growing business within the animal health and agriculture supply sector thats looking for a Customer Service Team Leader to help shape the future of their customer experience.
This is a fantastic opportunity for someone whos already proven themselves in customer service, operations, or a call-centre environment and is now ready to lead a team while staying close to the day-to-day action.
If you understand the rhythm of agriculture whether thats through growing up on a farm, owning horses, working in feed, food, or manufacturing, or simply supporting customers who depend on reliable service this role will feel like home.
The Role:
Youll sit at the heart of the customer journey, responsible for leading a small customer service team, driving performance against KPIs, and continuously improving processes all while remaining hands-on with customer orders and enquiries.
This is a people-focused role with real operational responsibility. Youll motivate, coach and develop your team, work closely with sales, operations and logistics, and ensur...