We are looking for a hardworking and confident Catering Manager to join our Catering team at Midlands Arts Centre (MAC). Located in the leafy Cannon Hill Park, MAC offers a range of catering and hospitality across the business, including; our restaurant - KILN, bar and event catering. You'll play a leading key role in creating a memorable customer experience and supporting our team of Shift Leaders and Customer Service Assistants.
Please note, hours of work will include evenings and weekends.
Job Purpose:
Lead the day-to-day planning and delivery of an excellent catering and hospitality offer across all areas of the business. Coach and train the team to deliver consistently excellent standards of service whilst remaining compliant with all legal requirements.
Key Responsibilities
1. Effectively manage and direct the day-to-day delivery of the catering and hospitality offer at MAC, operating within budget and demonstrating flexibility to meet MACs operational challenges.
2. Deliver excellent service, coaching the team in the standards expected to increase customer satisfaction, always putting customer experience at the heart of decisions.
3. To positively, confidently and professionally resolve customer complaints as they arise.
4. Work collaboratively with the Kitchen Team to monitor quality, constructively raising any issues with the appropriate member of the team.