This is a key leadership role within the developing Estates future operating model, leading the change on how we deliver our service to provide a better and enhanced customer experience. The opportunity to develop and lead a fast paced professional team supporting a dynamic agile workspace making sure the building and facilities are suitable and fully operational 24 hours a day. Be instrumental in delivering a new approach to managing the estate with full accountability for delivering a successful operation to HMRC and OGD's in high profile locations. With responsibility for making, supporting and implementing a wide range of decisions impacting the customer experience. Managing effectively a dynamic delivery model through suppliers and own team, the role holder will engage daily with senior partners, building occupants and visitors and manage relationships and ensure the customer experience is excellent now and in the future.
Key Responsibilities
The post holder is responsible for developing and maintaining positive stakeholder relationships and delivering highly customer‑focussed accommodation and related services.
The role represents the senior Estates presence within the Region and will need to deliver in all aspects of that leadership role.
Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government Departments.
Lead the Regional Centre Estates team under the direction of the Head of Support Services Soft Landing.
Actively manage the security requirements of the building and access control systems.
Take overall accountability for ensuring all matters identified relating to general and fire safety are managed and any issues arising are successfully resolved.
Lead discussions/negotiations on complex customer issues with senior customers and other interested parties.
Act as the lead liaison with the Professional Services Team on Building related issues.
Oversight and management of the site Health and Fire Safety policy and processes.
Essential Qualifications & Experience
Demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level.
Conversant with operating Building Management and Environmental Management Systems.
A proven track record of operating at a strategic level delivering Estates Services across complex sites.
A proven track record of excellent financial management.
An experienced senior Estates professional with experience of managing a multi‑disciplinary team.
Proven track record of analysing and resolving problems, developing opportunities and implementing innovative solutions/approaches.
Able to demonstrate personal self‑development and development of team.
Demonstration of high‑performing teamwork, implementing initiatives and working on own judgement and decisions.
Desirable Qualifications
Certificate of the Institute of Workplace and Facilities Management (IWFM) at level 6 or equivalent. Membership of Chartered Management Institute in Leadership/Customer Service at level 5 or equivalent. Where candidates do not yet hold the above qualifications (or equivalent), we will support you to reach this standard as part of your ongoing professional development.
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