All About Recruitment Ltd is currently recruiting for a Full Time Permanent Contact Centre / Call Centre Team Leader to work in a super friendly modern call centre environment. Applications are invited from candidates who have held roles such as: Call Centre Team Leader / Team Leader / Customer Services Team Manager / Senior Retentions Advisor /Call Centre Agent/ Inbound and Outbound Call Handling / Assistant Team Leader / Team Manager PLEASE NOTE THIS IS A CONTACT CENTRE ENVIRONMENT AND APPLICANTS WILL NEED HAVE EXPERIENCE WORKING IN A SIMILAR SECTOR / ENRIVONMENT, DEALING WITH HIGH VOLUME CALLS AND WORKING TO TIME AND SERVICE TARGETS Salary: £Please advise, dependent upon experience Location: NN3 To Start: ASAP, subject to interview/s and referencing Hours of work: Core hours Monday Friday, office hours which will be worked between 08.00 and 18.00 and occasional Saturday morning Benefits: Funded training and learning / Staff events / Great working environment Our Client: Free parking, modern friendly offices, lovely management team and a great culture, a lovely opportunity. The Role: Duties and responsibilities will include but are not limited to: Provide ongoing training and support to team members Act as senior point of contact for complex cases Managing customer expectations and calling back when promised Responding to emails and completing management reporting exercises Undertake one to one meetings and appraisals Maintaining your administrative tasks Customer services and ensuring excellence in every call Interested? Please apply online, including your current remuneration details Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, All About Recruitment Ltd will be acting in your best legitimate interest, without prejudice and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy (legitimate interest) and contact us for more information. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. All About Recruitment Ltd Embraces Equal Opportunities. All About Recruitment Ltd embraces government guidelines and legislation regarding the management of the Covid 19 pandemic and health and well-being advice. All About Recruitment Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.