Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club
Job Reference: SDX/TP/1173276/157951
Number of Positions: 10
Contract Type: Casual
Location: St. James' Park Newcastle
Closing Date: 27/06/2026
Job Category: Catering Management
Manage the catering stand during matchdays and events at St. James’ Park, ensuring efficient operations, high‑quality food hygiene, and excellent customer service.
Main Responsibilities
* Oversee the day‑to‑day operation of catering kiosks or concession stands during matchdays and events
* Lead and supervise kiosk staff to ensure efficient, professional, and high‑quality customer service
* Coordinate food and beverage service to maintain smooth operations during busy service periods
* Ensure kiosks are fully stocked, prepared, and operational before gates open and throughout events
* Monitor staff performance, allocate duties, and provide support where required during service
* Handle customer enquiries, complaints, and service issues professionally and efficiently
* Ensure all till operations and payment procedures are followed correctly
* Maintain high standards of food hygiene, cleanliness, health & safety, and licensing compliance
* Conduct stock checks and communicate replenishment requirements to catering management
* Monitor food quality, portion control, and presentation standards across the kiosk operation
* Support queue management and customer flow to maximise service efficiency and guest satisfaction
* Complete opening and closing procedures, including setup, reporting, cleaning, and securing kiosk areas
* Ensure all team members follow stadium policies, operational procedures, and safety regulations
* Maintain a calm, organised, and professional approach in a fast‑paced, high‑pressure stadium environment
* Support the training and onboarding of casual kiosk and catering staff where required
The Ideal Candidate
* Previous experience in a supervisory role within catering, hospitality or events environments
* Strong leadership skills with the ability to motivate and manage casual staff in a fast‑paced stadium setting
* Excellent organisational and multitasking abilities, particularly during high‑volume matchday service periods
* Confident decision‑maker who can remain calm and effective under pressure
* Strong customer service skills with the ability to handle enquiries and resolve complaints professionally
* Good understanding of food hygiene, health & safety, allergen awareness, and licensing regulations
* Experience managing tills and basic financial procedures
* Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events
* Strong communication skills with the ability to liaise effectively across multiple departments
* Detail‑focused with high standards for service quality, cleanliness, and operational efficiency
* Ability to train, guide, and support casual staff to ensure consistent performance
* Comfortable working in a physically demanding, fast‑paced stadium environment
* Proactive and hands‑on approach with a strong work ethic
Apply now to join our team.
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