Who are we?
We here at City New & Used Office Furniture LTD are part of the COF Solutions Group, an established used, retail and furniture hire company with over 25 years’ experience in the furniture industry. We have branches in Harlow, Manchester, Saltney, Soham, Chester and Hull, so our furniture hire services easily cover the whole of the UK. Our company has been trading for almost 30 years and employs over 70 staff nationwide. Our client list is vast, and we regularly provide hire furniture for major sporting events, TV shows, festivals, international conferences, banquets and weddings.
Who are you?
We are looking for someone who is truly passionate about sales; someone who thrives on driving sales and gets a real buzz from the process! You will have a competitive streak and be someone who truly wants to succeed. We want someone who is driven to achieve great things and will be able to hit the ground running and make a positive contribution to the team!
What will you be doing?
As part of our Sales team, you will be responsible for providing support to the Sales Manager by being a proactive member of the team. You will need to be comfortable with dealing directly with customers, be highly organised and you will need to have excellent customer service skills.
Why work for us?
COF Solutions is currently going through an exciting period of growth, so now is a fantastic time to join us. Our Harlow branch is located just outside London. There is free parking provided on site and you will be welcomed into a friendly and happy team.
Other benefits include an onsite gym, free parking performance-related bonus scheme, company pension and holiday entitlement increase upon 5 years’ service.
Main Duties and Responsibilities
* Providing sales support to the Sales Manager.
* Responsible for increasing sales revenue by persuading potential customers to hire the organization’s products and services.
* Processing quotes and orders.
* Responsible for contacting existing customer base by telephone.
* Collecting information, conducting follow-up calls and updating and maintaining our database.
* Resolve customer enquiries/queries in an effective, efficient, and courteous manner.
* Provide guidance and support on a range of company products and services.
* Achieve KPI’s (Key Performance Indicator’s) to meet overall business goals and objectives.
* Additional duties & responsibilities may be required in this role.
Person Specification
Knowledge
* Essential – Minimum of 3 years’ experience in a relevant sales role.
* Desirable – Previous experience working within the furniture industry.
Skills
Essential
* Excellent written and oral communicator (able to deal with staff and customers)
* Have strong IT skills, particularly MS Excel – MS Word Essential
* Excellent keyboard skills
* Good telephone etiquette
* Able to build strong relationships, both with customers and colleagues
* Able to work quickly and accurately under pressure
* Able to prioritise workloadExcellent attention to detail
* Strong negotiation and persuasion skills
* Commercially astute
* Motivated and organised
* Proactive and determined to succeed
Additional Requirements
Essential
* Be self-motivated and driven to achieve
* Ensure inclusive practice and promote diversity
* Be a positive representative for the Company
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