Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice. Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business. Wildanet, building careers from the Southwest to anywhere. Job Title: HR Officer Salary: £36,000 per annum dependent on skills & experience. Additional Benefits: Company Pension/ Employee Assistance Programme for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexi working hours/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed). Location: Liskeard Office - hybrid role with a minimum of 3 days in the office per week. Role Purpose: The HR Officer is a business partner role in the organisation, responsible for delivering high-quality HR services that drive business performance and employee engagement. This role ensures compliance with employment legislation, fosters a positive workplace culture, and supports leadership in achieving business goals through effective people management and development strategies. Main Responsibilities : Provide expert HR guidance and support to leadership and colleagues across the business. Drive and implement HR initiatives that enhance organisational performance, talent management, and employee engagement. Ensure HR policies and procedures align with employment law, business objectives, and best practices. Lead on employee relations matters, offering operational advice and ensuring fair and effective resolutions. Support workforce planning, recruitment, and onboarding to attract and retain top talent. Develop and oversee training and development programs to build organisational capability. Contribute to a culture of continuous improvement through HR analytics, reporting, and insights. Key Activities: As an HR Officer at Wildanet, you’ll play a vital role in shaping our people strategy and supporting a positive, high-performing culture. You’ll work closely with managers and colleagues across the business, with key activities including (but not limited to): Workforce Planning: Support strategic resourcing by analysing workforce trends, maintaining up-to-date org structures and job data, and collaborating with managers on short and long-term planning. Employee Relations & Engagement: Provide first-line advice on employee relations matters, ensuring fair resolution of issues. Champion engagement initiatives and support a positive, inclusive working environment. HR Compliance & Risk Management: Ensure policies, records, and practices align with employment law and GDPR. Oversee compliance-related training, audits, and risk escalation, including payroll oversight. Talent Acquisition & Development: Lead recruitment campaigns, from role design to onboarding. Partner with hiring managers and training providers to attract talent and support learning and development initiatives. Performance & Change Management: Drive improvements through data-led HR practices. Support performance management, organisational change, and continuous improvement projects across the business. Line Management & Mentorship: Manage and develop the HR Coordinator, providing guidance, feedback, and coaching to support their professional growth and ensure excellent HR service delivery. Person Specification Essential Knowledge: Good working knowledge of current UK employment legislation and its practical application Awareness of inclusive recruitment and diversity practices Understanding of key HR policies and procedures, including recruitment, performance management, absence, and disciplinary processes Knowledge of data protection and GDPR principles as they relate to employee data Awareness of diversity, equality, and inclusion in the workplace Desirable Knowledge: Experience of leading mediation Experience of supporting organisational change Familiarity with HR metrics and KPIs Knowledge of employee wellbeing and engagement initiatives Essential Skills/Attributes: Strong interpersonal and communication skills, with the ability to build positive working relationships at all levels Excellent attention to detail and high level of accuracy in written work and data entry Ability to handle confidential and sensitive information with professionalism and discretion Well-organised and able to manage multiple priorities and deadlines effectively Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Able to analyse HR data to produce accurate reports and insights Confident in using digital tools and systems to streamline HR processes Comfortable drafting policies, letters, and formal documentation using consistent tone and language Essential Experience: Experience in a generalist HR role supporting the full employee lifecycle, including recruitment, onboarding, changes to employment, and offboarding Experience managing HR administrative processes and maintaining accurate personnel records Experience advising line managers or employees on routine HR queries, policies, and procedures Demonstrated experience in prioritising workload in a fast-paced environment Experience supporting or leading employee relations cases (e.g. absence management, disciplinary/informal investigations) Essential Qualifications: Degree in relevant discipline. Desirable Qualifications: CIPD Level 5 or equivalent experience Circumstances: Often exposed to emotionally challenging situations which may include delivering difficult or contentious messages .