Job summary
About Us
Millway Medical Practice is a large, forward-thinking GP practice based in Mill Hill, Barnet, caring for over 24,500 patients. We are part of North Central London Integrated Care Board (NCL ICB) and work closely with our neighbouring practices within Barnet to deliver high-quality, patient-centred care.
We have a diverse and dynamic multidisciplinary team including GPs, nurses, HCAs, pharmacists, physician associates, GP Assistants, and administrative staff. We are looking for an experienced HR Manager to join our leadership team and help us continue to support, develop, and retain our talented workforce in a busy and evolving primary care environment.
The Role
This is an exciting opportunity for an experienced and proactive HR professional to take a lead role in all areas of HR and people management within the practice. The role offers flexibility to be part-time or full-time, depending on the successful candidate’s experience and availability.
You’ll work closely with the Partners, Operations Director, Operations Team and HR Administrator, to ensure effective HR governance, staff wellbeing, CQC compliance, and the smooth day-to-day running of all staff-related matters.
Key Responsibilities
Strategic HR Leadership
* Lead on the development and implementation of HR policies and procedures in line with NHS, CQC, and employment law standards.
* Advise Partners and Operations Team on all aspects of employee relations, workforce planning, and regulatory compliance.
* Support organisational change, role development, and workforce design aligned with NHS primary care priorities and CQC key lines of enquiry (KLOEs) for the Well-led domain.
Employee Relations & Support
* Provide HR advice and support to line managers on performance, conduct, and absence management.
* Liaise with our external HR Advisory for advice where required.
* Oversee disciplinary, grievance, dismissal, and capability procedures ensuring fairness, documentation, and alignment with CQC expectations for safe and effective staffing.
* Develop and support staff wellbeing initiatives and foster a positive, inclusive, and compliant workplace culture.
Recruitment & Retention
* Manage end-to-end recruitment and onboarding processes for all staff groups.
* Ensure robust pre-employment checks including DBS, right-to-work, references, and occupational health are completed in line with CQC Safe standards.
* Support induction, probation, performance management, and appraisal processes to evidence compliance with CQC Effective and Well-led domains.
Learning & Development
* With the HR Administrator, coordinate, and record mandatory training for all staff, ensuring compliance with CQC training requirements.
* Maintain accurate staff competency records and oversee annual appraisals.
* Support continuous professional and talent development across all staff groups.
HR Administration & Compliance
* Maintain accurate HR and personnel records in compliance with GDPR and CQC data management requirements.
* Monitor annual leave, sickness, and workforce metrics, ensuring adequate cover and safe staffing levels.
* Liaise with payroll providers to ensure accurate staff payments and updates.
* Support HR elements of CQC inspections, evidence requests, and regulatory audits, including preparation of workforce-related documentation and governance reports.
* Ensure staff policies and handbooks are reviewed and updated regularly in line with CQC and NHS guidance.
Person Specification – Experience Essential
* CIPD Level 5 qualification or equivalent experience.
* Proven HR management experience, ideally in healthcare, education, or regulated sectors.
* Strong working knowledge of UK employment law.
* Excellent communication, interpersonal, and problem‑solving skills.
* Highly organised with the ability to manage sensitive information confidentially.
Desirable
* Experience within NHS or primary care.
* Understanding of NHS workforce initiatives – ARRS roles, PCNs, ICB structures.
* Experience supporting CQC inspections or preparing evidence for the Well-led and Safe domains.
* Familiarity with HR systems – BrightHR.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
MILLWAY MEDICAL PRACTICE
2 Hartley Avenue, London, NW7 2HX
Website: https://www.millwaymedical.com
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