We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.
Responsibilities:
* Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximising the placement of pattern books in the marketplace.
* Contact customers to review performance, understand current projects, and promote existing and new collections.
* Understand customer needs to maximise sales opportunities.
* Secure future business through appropriate service and support.
* Develop and deliver an effective customer contact strategy using all contact tools.
* Deliver world-class customer service to maximise sales opportunities.
* Input customer feedback into CRM and work closely with the Customer Service Team to ensure order accuracy.
* Follow up on calls and emails, analyse performance, and provide data insights.
* Submit accurate reports and monitor sales performance with management.
* Complete all necessary administration and meet personal sales targets.
* Employ effective sales techniques to promote, upsell, and cross-sell products, building strong business relationships.
Measures of Success:
* Achieve sales budget and year-on-year growth.
* Operate within expenditure budgets.
* Maintain call and email activity levels.
* Meet sales success criteria as per the budgeted plan.
Connecting with Others:
* Collaborate with sales colleagues, customer service, finance, and senior management.
* Manage relationships with customers and gather feedback on service performance.
Skills & Experience:
* Proven sales experience, ideally in call centres or mail order catalogues.
* Strong business sense and industry knowledge.
* Experience with product knowledge and building long-term relationships.
* Self-driven, results-oriented, with excellent communication skills.
* Experience with CRM systems and WG360.
About Us:
Sanderson Design Group is an international luxury interior furnishings company, designing and marketing wallpapers and fabrics, along with other interior products. Our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks. Since 2020, we have embraced our rich history while innovating for the future, committed to bringing beauty into people's homes. Our heritage dates back to 1860, and we are proud custodians of over 160 years of design excellence, dedicated to enhancing interior spaces across the globe.
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