Conference and Events Sales Executive
Job overview Under the general guidance of the Conference & Events Sales Office Manager, maximise guest satisfaction and hotel profitability by managing the conference & events spaces. All work is to be carried out in line with the hotels guidelines and service standards.
Duties and responsibilities Accountabilities: Actively participate in assisting to achieve departmental goals and objectives and carry out assigned work by HODs and Supervisors Actively engage in your own personal development to benefit to business and improve your personal skills probationary period reviews, annual appraisals, attending the training and development courses Actively participate in weekly / monthly departmental meetings and any other meetings that you are required to attend Actively participate in addressing complaints and resolving problems
Primary Duties: Respond to enquiries from agents/clients by phone, fax, email & online bookings platforms within the stated time limit and in a professional manner Practice efficient and effective yield management in line with guidelines and in consultation with the Conference & Events Sales Office Manager. Promote special offers where appropriate and maximise each and every sales opportunity, in a pro-active manner To be responsible for conducting show rounds of the Hotel facilities Prepare contracts and ensure maximum conversion of all business taken in the hotel diaries. Ensure all business is chased and departmental guidelines are followed at all times Pro-actively sells the hotel to both potential and current clients Pro-actively research potential clients who use competitor venues and become a Hotel Champion for competitor venue/s Ensures guest satisfaction by attending to their requests and enquiries courteously and efficiently Ensure client receives a detailed function sheet (BEO) in advance of their event Communicate this information in a timely and accurate way to all operational departments Attend the weekly function sheet meeting as required Receive feedback from the client after the event via follow up calls and/or written correspondence. Resolve any disputes and complaints in a professional manner and within guidelines issued. Feedback all comments to relevant hotel personnel. Request further and repeat business Record all denied business in hotel system, ensuring business is referred to other properties within the group Monitors and maintains online platforms with up-to-date hotel information Print the weekly function pack and distribute to relevant department Email daily/weekly reports to relevant departments/team members Assists colleagues to perform similar or related jobs when necessary Accepts flexible work schedule necessary for uninterrupted service to hotel guests Maintains own working area and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel Continuously seeks to endeavour and improve the departments efficient operations and knowledge of own job function Participate in familiarisation trips and internal events as required Follows all applicable laws and corporate standards and guidelines Attend and participate in internal meetings and trainings as appropriate and requested by C&E Sales Manager Any reasonable request from your manager Health & Safety: To have a full knowledge of and to be able to act upon the Fire Procedures as laid down in the hotel fire plan in accordance with the Fire Precautions Act (1971) To report faults and health and safety hazards To be fully conversant with and to implement Hygiene and Safety Standards in line with the company policy statement, the Health and Safety at Work Act (1974) and the Hygiene Regulations (1971) To exercise care, attention and vigilance towards guests, colleagues and hotel property Ensure any accidents to staff, guests or visitors are reported in accordance with hotel procedures
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all hotels: True Attitude True Confidence True Listening True Responsiveness
Notes: This job description is intended to illustrate the primary duties and responsibilities of the Conference & Events Sales Executive at the Holiday Inn London Kensington High Street. This document reflects the job content at time of writing and will be subject to periodic changes in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
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