Job Description
Are you a skilled Customer Service Manager with a passion for leading high-performing teams and delivering exceptional client experiences? We’re looking for an experienced and motivated professional to join our growing secure logistics business.
The Role:
The purpose of this role is to lead the Shipping and Customer Service Teams to deliver exceptional service across all operations. Responsible for ensuring timely, efficient, and professional service to customers, this role will drive operational excellence and maintain high levels of customer satisfaction, supporting the delivery of a best-in-class end to end service
Benefits:
We offer various Company benefits including:
* up to 33 days’ holiday (incl. BH)
* a discretionary Company bonus
* pension scheme
* Tusker salary sacrifice car scheme
* critical illness cover
* life assurance cover
* employee assistance programme
About You:
1. Excellent leadership, communication, and stakeholder engagement skills
2. A proactive, problem-solving mindset with a customer-first approach
3. Experience in a customer service role
4. People management experience
5. Strong understanding of shipping ...