Full-time | Office-based
This is a fantastic opportunity to join a passionate and forward-thinking team, leading our customer service function and ensuring our customers receive the very best at every touchpoint!
Whats in it for you?
30 days holiday (including bank holidays)
Company pension scheme
Cycle-to-work scheme
Health cashback plan
Be part of a growing, values-driven clothing brand
Supportive and close-knit team culture
Fun team socials!
Staf Discounts across products
What youll be doing:
Lead and support the customer service team across email, live chat, phone, and social channels
Manage onboarding, training, and development of your team to deliver outstanding service
Monitor performance against key service metrics (response time, satisfaction, resolution rates)
Continuously review and enhance processes for queries, returns, and complaints
Collaborate with Marketing to align on campaigns and customer communications
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