Customer service manager

Job details


Job description

We are looking for an experienced Customer Service Manager to lead a team of four Customer Service Administrators. This role is responsible for delivering excellent customer service, supporting inside sales activity, and driving continuous improvement within a manufacturing environment. You will manage day-to-day customer service operations, ensuring accurate order processing and high service standards. Working closely with Sales and Operations, you’ll support revenue growth, develop your team, and improve systems and processes to enhance the customer experience.


Salary & benefits

Location: Nottingham
Salary: £35,000 – £40,000 per annum (DOE)
Hours: Monday – Friday, –
Working Pattern: Fully office-based
Benefits: 25 days holiday, enhanced pension, profit share bonus, share incentive scheme



Role overview

* Lead, coach, and develop a team of Customer Service Administrators.
* Ensure high standards of customer service and order accuracy.