About the Organisation
In June 2025, the Cabinet Secretary for Health and Social Care introduced two key frameworks: the Population Health Framework and the Service Renewal Framework (SRF). The SRF sets out an ambitious vision to drive innovation and enable more integrated delivery across Scotland’s health and care services. As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) will come together to form a new organisation: Public Services Delivery Scotland in April 2026. The new organisation will play a pivotal role in supporting the renewal and long‑term sustainability of health and care services across Scotland. To learn more about the new organisation, please read the public consultation paper – NHS Delivery – A New National Delivery Organisation, available on the Scottish Government website.
The Post
This position primarily works within National Procurement’s Supply Chain and associated Distribution Service, playing a crucial part in promoting and sustaining continuous improvement through an established Quality Management System while supporting a dynamic product fulfilment model for all health boards in Scotland. The work environment is dynamic and high‑pressure, with many competing demands. The ideal candidate will be able to stay focused, resilient, and proactive in finding solutions. Responsibilities include broad engagement with various internal and external stakeholders, leading change initiatives, and helping resolve product and supply chain issues, customer complaints, and supply interruptions. Experience or familiarity with Good Distribution Practice (GDP) and medical device distribution is a significant advantage. You’ll work closely with the Head of Supply Chain to ensure high quality standards, meet regulatory requirements, and help deliver outstanding service throughout all areas of logistics.
The Candidate
We are looking for a highly motivated and positive individual with outstanding communication skills who can build strong, effective relationships across diverse stakeholder groups. You should have demonstrated experience in a similar role and hold a degree in Quality or a related field. Evidence of successfully delivering improvement projects in a fast‑paced, demanding setting is essential. Knowledge or qualifications related to supply chain management would be advantageous. We are looking for someone who works collaboratively, demonstrates leadership while listening to others, and is committed to resolving issues collectively to support our Health Board customers. The ability to remain calm, focused, and solutions‑driven when pressures are high is essential.
Location and Working Pattern
Base: Canderside National Distribution Service, Larkhall – 36 hours per week, Monday to Friday. Currently hybrid working; however, the nature of this role will have an ongoing requirement to be on site (estimated two to three days per week) across our warehouses in Canderside and Eurocentral. It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work‑life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion
Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSDS has made a long‑term commitment to staff health and well‑being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, we aim to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot.
Further information
For an informal discussion on the post, please contact Margaret Rose Killin, Quality Manager, Tel 07825 193035, Email margaret-rose.killin@nhs.scot. (Please note from 12th March onwards Iain Main, Head of Supply Chain, will be the primary contact, Tel 01698794586, Email Iain.Main@nhs.scot.)
Closing date for completed applications
Midnight Friday 20th March 2026.
Please note that the majority of correspondence is sent by e‑mail only, so please check your e‑mail regularly (including junk folders). We are an equal opportunities employer and, as a committed participant in the disability confident scheme, guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
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