Service Desk Manager - £40,000 - £45,000 + Bonus - Networking/Cloud - Hybrid/Bracknell
Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk?
Want to work for an exciting MSP who are massively scaling up?
Are you an operational and performance-driven individual who can ensure first-class customer service?
Working for a forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to 7 Line Engineers. The Service Desk covers multiple technology stacks, including, Cisco, Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients.
Knowledge & Experience
* Team Leadership experience in a technical operations environment
* Good knowledge of ServiceNow
* Strong interpersonal and communication skills - presentation, written and verbal.
* Technical acumen in an operations environment
* ITIL preference
* Able to communicate and collaborate at senior levels
* Be part of the on call Team on a rota system
* Excel Proficient
Key Responsibilities:
Leadership and Management