We are currently recruiting for a Customer Service Manager to join our team at Westwood Retail Park, Belfast!
This is a full-time, permanent position and requires flexibility to work shifts during the daytime, evenings, and weekends.
As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring the highest standards of service for our customers.
You will also:
1. Drive a team to deliver personable, polite, and prompt service in the checkout area
2. Act as a role model, displaying exceptional service to our customers
3. Be highly visible and approachable to customers and colleagues
4. Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
5. Ensure compliance with company stock control procedures within the appropriate timelines
6. Ensure company property, cash, and stock are secure at all times
7. Play a vital part in making our stores a fun place to work
Ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and delivering great service!
It is essential that applicants have the following:
1. Experience managing a small team in a fast-paced retail environment
2. Strong numerical and problem-solving skills
3. A flexible approach and a ‘can-do’ attitude
4. The ability to think on your feet
B&M Retail is one of the UK’s fastest-growing retailers. With ongoing expansion plans, there has never been a better time to join us. We offer a variety of exciting retail careers and fantastic on-the-job training. If you are looking to fast-track your career, the opportunities are endless!
If you would like to join a great team in a fast-paced, growing business, apply online today!
B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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