Job Description
Customer Service Manager
Your new company
Our client is a housing association based in Norwich, they are seeking a customer service manager on a 9-month contract. They are looking for an enthusiastic and motivated individual to develop and manage our Customer Service team, ensuring residents receive a high level of service.
Your new role
* The ability to review and enhance customer service processes.
* Monitor performance and complaints data.
* Overall responsibility for the Customer Services Team
* Proactively seeks good practice within and outside the housing sector to make service improvements
What you'll need to succeed
* At least 3 years experience of leading and managing a customer service team
* Significant people management experience demonstrating excellent coaching skills
* Experience of working in a customer services
* Experience providing and monitoring performance data, and using that data to implement improvements
What you'll get in return
* £37,000- £40,000 Salary
* Hybrid working
* Fixed-term contract for 9 months
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4663069