BSO PaLs Customer Helpline Officer Band 3
To assist the Customer Helpline Supervisor in providing an efficient and customer-focused service to Health and Social Care (NI) (HSCNI) customers, in line with PaLS policies and procedures. Ensure that Service Level Agreements and Business Plan objectives are achieved. Please see the employer website for full job details & person specification.
Responsibilities
* Communicate with HSCNI customers regarding emergency stock demands, ensuring non-routine demands are recorded, inputted into the warehouse management system, and processed within agreed timeframes to meet customer needs.
* Monitor and analyze daily stock exception reports related to customer order demand using Microsoft applications (e.g., Excel, Outlook).
* Coordinate with PaLS Logistics Stock Management and warehouse teams to maximize stock allocation within customer delivery cycle timeframes.
* Assist in investigating and resolving customer stock delivery discrepancies, including communication with Logistics teams and system interrogation of warehouse management and eFinancials systems.
Skills and Qualifications
* Minimum of 5 GCSEs graded A-C, including Mathematics and English, or relevant NVQ Level 2 or GNVQ qualification plus 1 year of relevant experience.
* Or two (2) years of relevant work-based experience.
* Knowledge of purchasing, supply, and/or finance-related computer systems and e-commerce platforms.
Vacancy ID 1729977 | Job ref. 54788011 | Sector: Public Sector, Customer Service and Call Centre | Location: Belfast, Boucher Crescent | Salary: £24,071 - £25,674 per annum | No. of vacancies: 1 | Contract: Permanent | Hours: 37.5 weekly | Published: 15/08/2025 | Closes: 29/08/2025 | Worktime: Monday - Friday, to be confirmed #J-18808-Ljbffr