Job Description
Band 4 Personal Assistant - Belfast Do you come from a business background and interested in entering the public sector? If you think you are a good fit for this role, apply now! About the role:
1. £13.57 per hour
2. Monday to Friday
3. 37.5 hours a week
4. Hybrid working model offered after initial training period. (Office days are on a rota basis).
5. Temporary on going
6. Location: Cormac Avenue, Belfast
7. Public sector
8. Closing date: Friday 15th September 2025.
What you'll be doing in this role:
9. Handling calls from Health Service staff, Northern Ireland Fire service and other BSO Customers
10. Transcribing calls to ticket form with a high degree of accuracy to a number of resolver groups
11. Achieving a degree of first line fix for known issues, provide technical expertise, feedback and guidance to customers
12. Operating in an iso20000 aligned environment
13. Liaise with customers to acquire the necessary details regarding logged incidents
14. Full training will be provided
What you'll need for this role:
15. Experience in a Service Desk or similar environment
16. Experience dealing with direct customers either by face to face or over phone
17. Some degree of IT experience in account or system admin
18. Experience with windows suite & Microsoft office
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.