Customer Service Manager
📍Belfast | 💼 Full-Time | 💰 Competitive Salary + Benefits
Teleios Recruitment is proud to be partnering with a global leader in animal nutrition and sustainable feed solutions to find an exceptional Customer Service Manager. This is a unique opportunity to lead a high-performing team, drive customer satisfaction, and play a pivotal role in shaping service excellence within a leading-edge business.
🌟 The Opportunity
As Customer Service Manager, you’ll lead a dedicated team of customer service professionals, ensuring seamless service delivery and resolving escalated issues with poise and efficiency. You’ll be instrumental in nurturing a customer-centric culture while improving internal processes and driving performance.
🔑 Key Responsibilities
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Lead and develop the Customer Service team with clear objectives and performance reviews.
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Manage customer relationships and resolve complex queries or complaints with professionalism.
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Support Sales teams by preparing quotations and contributing to contract (re)negotiations.
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Establish and monitor KPIs such as OTIF, NPS, order accuracy, and more to improve service delivery.
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Oversee CRM system use and contribute to process enhancements and customer data integrity.
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Identify opportunities for continuous improvement in service workflows and team engagement.
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Ensure compliance with company policies and regulatory codes.
💼 What We're Looking For
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Proven experience in a management role within Customer Service, Sales or Logistics.
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Excellent communicator and problem-solver, skilled in developing service-led solutions.
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Strong background in CRM system management and data integrity.
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Demonstrated ability to lead change and improve operational efficiency.
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Knowledge of manufacturing or supply chain processes is a strong advantage.
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Inquisitive mindset with a proactive approach to identifying risks and opportunities.
🎁 What’s On Offer
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Full-time role with a competitive remuneration and benefits package.
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Dynamic, international work environment with a focus on innovation and sustainability.
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Excellent opportunities for career progression within a global organisation.
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A culture that supports continuous learning and professional development.
Ready to take the next step in your leadership journey?
Apply now with Teleios Recruitment!
About Us:
Teleios Recruitment is an equal opportunity employer. We welcome applications from all backgrounds and ensure a fair hiring process. Please let us know at any stage of the recruitment if you require adjustments or assistance – we are committed to inclusivity and support