Job Description
AgileSource are currently looking for ServiceNow/HALO/Salesforce Developers on a Permanent basis. Our client is an award winning, digital consultancy with a exception background in client delivery.
They typically work across Government, Defence and Financial Services organisations.
Background & Experience:
* Proven hands-on experience with ServiceNow, Halo, or comparable ITSM platforms
* Strong consulting capability with excellent stakeholder engagement, including clear and confident written and verbal communication
* Advanced experience in supporting, deploying, maintaining, and enhancing ITSM platforms, including UI configuration, forms, notifications, fields, workflows, and JavaScript development (client-side and server-side)
* Extensive expertise in system configuration, customisation, and tailoring to business needs
* Highly capable in diagnosing and resolving complex technical issues
* Experience contributing as part of a collaborative development team, as well as working autonomously to deliver complex platform implementations
* In-depth knowledge of ITIL principles, with practical understanding across the full service lifecycle
* Demonstrated experience integrating ITSM solutions with external systems and interfaces
* Familiarity with infrastructure and application discovery tools
* Strong understanding of Event Management, including prior experience integrating with monitoring and alerting solutions
* Solid grounding in problem-solving methodologies, structured analysis and design, and software development techniques
* Practical experience designing and delivering integrations using REST and SOAP-based APIs
Additional Requirements
* Ability to provide clear evidence of relevant experience, supported by examples and references
* Experience working within an Agile delivery environment
* ITIL certification required (minimum ITIL v3 Foundation); advanced ITIL certifications are desirable
* Strong project delivery and customer-facing skills
* Comfortable working effectively within a team-based environment
* Demonstrated ability to manage workload and deliver to challenging deadlines