Job Number
HOT0C0F2
Work Locations
Hilton Southampton – Utilita Bowl Utilita Bowl, Botley Road, West End Southampton SO30 3XH
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
* Hourly rate of £13.35
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Free Parking
* Subsidised Taxi Scheme
* Guest Experience Day after successfully passing probation
A Conference and Banqueting Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.
What will I be doing?
As a Conference and Banqueting Operations Supervisor, you are responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Banqueting Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Supervise Conference and Banqueting operations
* Communicate and delegate in line with daily function sheets
* Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
* Welcome guests in a polite and friendly manner
* Follow cash handling procedures
* Manage guest queries in a timely and efficient manner
* Ensure cleanliness of work areas
* Plan, organise and control the daily operations
* Ensure compliance of brand standards
* Represent needs of the team
* Assist Food and Beverage with achieving financial targets
* Assist Conference and Banquet Manager with training and developing the team
* Assist with annual and mid-year appraisals with team members under your responsibility
* Comply with hotel security, fire regulations and all health and safety legislation
* Comply with local licensing laws
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Conference and Banqueting Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Previous Conference and Banquet experience
* Committed to delivering high levels of customer service
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Experience in the hotel industry
* Experience in supervising and/or delegation
* Willingness to develop team members and self
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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