Service Desk Manager / Service Desk Lead / IT Helpdesk Manager Hybrid working - excellent base salary - early Fri finish Our client is a major local employer and an NI Top 100 employer, they current have an excellent opportunity for a Service Desk Manager to join their busy and rapidly growing IT Dept. Reporting directly to the Head of IT, The successful candidate will be responsible for the effectiveness and efficiency of the Service Desk team and ensure the IT Support dept meets set SLAs. You will work closely with technical colleagues in designing & implementing continuous improvement ideas for the team and Service Desk platform. An above market rate salary and excellent benefits package is on offer to attract the very best talent in the industry. You will be based at my clients impressive HO 3 days a week and enjoy many office perks as well as an early Friday finish! Key Responsibilities Manage the IT Service Desk team & Responsible for Incident, Request, Change and Problem Management Be the main contact and escalation point for the service desk and manage any issues. Take ownership of IT solution database to create one central hub for all Service Desk first line & second line documentation as well as self-service user documentation Required criteria Minimum 2 years experience in a Service Desk Lead role or similar (senior IT support) Experienced in Office 365 suite of products namely Exchange online, SharePoint, Endpoint Manager & Azure AD Team leadership abilities Excellent problem-solving skills Desired criteria ITIL foundation qualification or higher Previous experience working in an ITIL Service Desk Experience leading a team This is a rare opening within one of Mid Ulsters most established and renowned organisations with a global reach. We are seeking to shortlist and interview ASAP so immediate application is highly advisable. Skills: service desk manager IT Helpesk team leader It Support Manager ITIL Benefits: Work From Home Performance Bonus Medical Aid / Health Care Meal Allowance / Canteen Parking Pension Fund