Greys Specialist Recruitment are partnering with a well-established, award-winning testing services business based in Warrington. The company provides a range of specialist testing services across workplace, legal and consumer markets, including DNA testing, paternity testing, drug and alcohol testing, and toxicology-related services. Following a record financial year and continued growth, the business is now looking to add an Inbound Sales Executive to its Direct-to-Consumer team. This is a warm inbound sales role, working with customers who have either called in directly or submitted an online enquiry and already have an interest in one of the company’s services. This is not a cold calling role. However, it is still a proper sales role. You will be expected to understand the customer’s situation, explain the relevant products clearly, manage sensitive conversations with empathy, and convert enquiries into sales. The Role As an Inbound Sales Executive, you will be joining a small, high-performing consumer sales team currently made up of four agents. The team is responsible for the majority of inbound consumer enquiries, with around 70% of sales coming through the sales agents and 30% coming directly via the website. You will be handling a high volume of warm inbound enquiries, with the team regularly dealing with 80+ inbound calls per day. Customers may be enquiring about DNA testing, paternity testing or other personal testing ser...