Quality Manager - West Midlands - Chemical Manufacturing We are seeking an experienced Quality Manager (or a strong Quality professional ready to step up) to lead a well-established Quality team within a chemical manufacturing environment. This role will suit someone with the confidence, leadership style and resilience to drive quality standards in a fast-paced, production-driven business. The role: Lead and develop a small, capable Quality team Strengthen internal and external auditing processes Manage customer complaints and provide professional, solutions-focused responses Ensure compliance across quality systems while maintaining a pragmatic, commercial approach Act as a key point of contact for customers and stakeholders on quality issues What we're looking for: Proven leadership or management experience in Quality (open to QC backgrounds across industries) Strong auditing experience (internal/external) Complaint handling and customer-facing experience A proactive, self-motivated mindset with a solutions-first approach Ability to balance quality with production demands in a practical way This is an opportunity to take ownership of a high-functioning Quality team and make a tangible impact in a dynamic manufacturing business. If you are a confident leader with the right mix of quality expertise and commercial pragmatism, we'd like to hear from you