Main Function (Customer Service Inspection Manager) To carry out inspection works for the Customer Services team to ensure quality of all Homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites Key Functional Areas (Customer Service Inspections Manager) * To liaise with Customer Service team in effective time management and maximise the working day. * To act professionally at all times with the company name and charter in mind. * To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place. * Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required. * Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat. * To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Key Capabilities Required (Customer Service Inspections Manager) (1) Skills, Capabilities and attributes * Ability to work individually and/or part of a team * Ability to provide exceptional levels of customer service * Must have analytical focus within the functional areas * Must be able to fo...