Job Purpose
To oversee all site managers, technical trades and sub-contractors on site on Retrofit and associated works incorporating, health & safety audits, mid installation audits, individual measure audits and project handover inspections in line with PAS2030 standards in keeping with CCS policy/installation standards & accreditations. Reporting directly to Clients and Project Managers
Key Responsibilities & Duties
To oversee all site managers, technical trades and sub-contractors on site
To assist and input to planning of works with Project Manager and Scheduling teams with technical input ensuring measures are properly planned and in sequence.
To quality check and confirm material lists are compliant and accurate prior to installation.
To complete quality control checks on all installations and works on site
To always uphold H&S standards.
To communicate daily with trades and sub-contractors to ensure they follow all CCS Processes and operating protocols, update jobs and report.
To Complete audits of staff and trades on site to support general compliance team targets and ensure continued high levels of competence within our delivery
To manage and control defects in support of the admin team weekly.
To work with the Project Manager and to coach, upskill and train site management staff and installation teams.
Manage, improve, and develop customer service process, customer satisfaction results across ALL works within CCS.
Report weekly on all activities, programmes, completions and issues to Operations Manager and clients with updated programmes each Friday
Manage & enforce regular training and refresher of all staff that report to you to ensure continuous improvement of all operations in your department.
Undertake 1 to 1 meetings with direct reporting staff with performance management on a weekly basis.
To complete monthly audits on trade staff to ensure compliance with CCS processes and accreditation requirements.
To support and aid recruitment of site resource requirements to meet delivery programmes and attend all interviews.
Manage new sub-contractors and staff inductions on site fully and correctly to ensure operating protocol is abided to from day 1 and poor staff assessed early on and identified.
Skills/Qualifications
General competence in the given trade.
NVQ 2 or equivalent (would be preferred).
Experience of Fabric installation and built environment.
Punctuality, professionalism, flexibility and working knowledge of Mobile PDA.
Exceptional customer service skills
Experience Required
Minimum of 3 years experience.
Experience of working within the Social Housing sector on installation projects would be an advantage.
Experience of working with residents and clients directly
A clean UK driving license and DBS check will be required.
TPBN1_UKTJ