We are currently recruiting Admin Officers for our client based in Belfast, City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 28th August
Rate of pay: £12.97
Duration: Until 1/25/2025
Hours of work: 37
Key Responsibilities:
Case Manager AO – Office based for the first 6 months post training.
You will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account, including phone claims.
You will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimants account, are completed promptly and accurately and you will manage cases through the lifespan of the claim. You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.
You will collaborate and build relationships with colleagues in Service Centres, Jobcentres and Districts to support the delivery of Universal Credit where these are necessary.
You will deliver a quality service for claimants and be responsible for actively managing all appropriate action promptly on the claim with minimal hand-offs.
As the Universal Credit service is continually changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and your claimants experience.
Training will be provided between 28/08/25 – 29/09/25 and full attendance is important in order to successfully pass training, no leave will be permitted until after this date.
Sickness / Absence: Due to the nature of the training, full attendance is important during the training period, non-compliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.
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Essential Criteria applicants must have:
1. 5 GCSE’s including maths and English (Proof of certs required)
2. Excellent IT skills, including use of Microsoft Word and Excel.
3. Excellent communication skills.
Please send your CV via the link or email