Position: Customer Service Manager
Reports to: Park Manager / General Manager
Role Purpose
The Customer Service Manager will be responsible for delivering an exceptional experience to holiday home owners and guests. This role combines strong administrative ability with excellent people skills, ensuring the smooth day-to-day running of owner relations, event organisation, complaint handling, and compliance tasks.
Key Responsibilities
* Manage all aspects of owner relations on park, acting as the first point of contact for queries and issues.
* Organise and oversee owner events, ensuring a high standard of engagement and community atmosphere.
* Maintain accurate records, files, and reports relating to owners and park operations.
* Carry out administrative duties, including correspondence, checks, and updating systems.
* Handle complaints efficiently, fairly, and professionally, escalating when necessary.
* Support end-of-day and weekly banking reconciliation processes.
* Monitor and ensure compliance with internal policies and external regulations.
* Work weekends on a rota basis, supporting the wider park operations team.
* Liaise with the management team to continually improve the customer journey and owner experience.
Skills & Experience Required
* Proven experience in a customer service or customer-facing management role.
* Strong organisational and administrative skills.
* Excellent interpersonal and communication skills, with the ability to remain calm under pressure.
* Confident handling complaints and sensitive issues with discretion.
* Competent with record keeping, reporting, and basic IT systems.
* Flexible to work weekends and adapt to the seasonal nature of the park.
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Hours: Part-time (including weekend rota) We are flexible with our working patterns.
We are looking for a motivated and people-focused Customer Service Manager to join our team. This is a varied and rewarding role for someone who enjoys building relationships, solving problems, and making sure our holiday home owners receive the very best service.
As our Customer Service Manager, you will be the first point of contact for owners, handling day-to-day queries and issues, managing complaints, and ensuring all records and administrative tasks are kept accurate and up to date. You will also take the lead in organising owners' events, supporting the community feel of our park.
The role also involves banking compliance checks, administrative support, and weekend working on a rota basis.
In return, we offer a supportive working environment, opportunities to develop, and the chance to play a key role in shaping the owner experience at our park. We are flexible with your working pattern and hours and are keen on rewarding exceptional team members. With this being part time it would give someone a great work life balance with great earning potential.
Job Type: Part-time
Pay: £16,500.00-£20,000.00 per year
Expected hours: 25 – 30 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Flexitime
* Free parking
* On-site gym
* On-site parking
Work Location: In person