Job Description
Brook Street (UK) Ltd are recruiting a Senior Clerical Officer for our leading Public Sector client Education Authority Northern Ireland, Dundonald Officer.
As the temporary Senior Clerical Officer in the Transport Administration Department; you will provide advice and assistance to Education Authority officers, customers, the public and other professionals as directed by the Programme Manager.
You will provide administrative support for the daily functional and operational staff.
You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties.
Essential Criteria:
1. Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
2. Have good customer service skills, along with excellent verbal and written communications skills.
3. Be a good Team player with the ability to work on one's own initiative.
Job Role:
4. Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet and internet facilities.
5. Answer telephone calls and queries from customers and clients and accurately record the call conversation, escalating to the correct department when necessary.
6. The assistance in the collation of factual data and statistical information from various sources to support the work of identified officers within the service.
7. Prepare letters, minutes, notes and other clerical support to officers as appropriate and as directed by the programme manager.
8. Use initiative, tact and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager.
9. Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders.
10. Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager.
11. Delegate tasks to the office team in the absence of senior management.
You will benefit from:
12. Full training and induction
13. Accrue holiday hours as you work
14. Brook Street (UK) Ltd back-office support and mentoring
The rate of pay is £14.53 per hour, the hours of work are 36hrs Monday to Friday.