A fantastic opportunity for a Customer Service Manager to join a progressive, innovative company with 25 years’ industry leading experience. As a member of a high performing Operations team, the Customer Service Manager will be leading the Customer Service team to ensure they deliver exceptional customer service to meet organisational and operational objectives. Based within exceptional, modern offices, the Customer Service Manager will be rewarded with 23 days’ holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities. Hours of work are Monday to Friday, between 8am and 6pm. Hybrid working is available following the training period. The Customer Service Manager will be responsible for the team’s delivery within the agreed service levels and liaising with internal and external customers. You will manage the effectiveness of the service to deliver a robust and efficient service. The Customer Service Manager will also work with relevant Managers and the Operations Manager to ensure the overall department aims and objectives are met and exceeded. Specific Tasks * Liaise with internal and external partners/customers to ensure customer service issues are identified and addressed * Develop and implement customer service policies and procedures * Define and communicate custom...