Responsibilities
* Answer the telephone
* Taking enquiries and orders for processing
* Preparing, responding to and chasing quotes and orders
* Strive to meet KPI's as set by the company
* Assisting end user and wholesaler customers both on the telephone and face to face with quotations, product information and pricing queries
* Handling technical Product enquiries
* Maintain and develop relationships with existing and new customers
* Undertake proactive call outs to dormant account holders and seek potential new accounts
* Generating appointments for external and senior sales team
* Maintenance of sales records and ensuring upkeep
* Engage with marketing and promote monthly offers to customers
* Be able to spot sales opportunities out with script
* Generate necessary reports including sales targets, daily sales figures and KPIs for the directors
* Take ownership of the full sales cycle
* Liaise with all internal departments
* Attending events on behalf of the company
Safety
* Responsibility for the health and safety of the company
* Ensure all health & safety guidelines are followed and accidents/risks etc are recorded accurately in line with health & safety legislation
* Be familiar with, and follow the company's Health & Safety policies and procedures at all time
Working Relationships
* Ability to form relationships quickly with all employees and stakeholders
* Ensure strong professional relationship with all customers and suppliers
Skills, Knowledge & Expertise
Essential Skills
* Proficient with CRM systems essential – hubspot preferred
* Experience with ERP systems preferred
* Excellent organisation skills
* Previous experience in electrical, F&S sales or wholesale
* Ability to deal with customers in a fast-paced environment
* Ability to multitask and adapt to changing situations as they arise
* Demonstrate a hands-on approach
* Be a strong key player and be adaptable
* Have a keen eye for detail
* Always ensure excellent customer service and display a 'can do attitude'
* Excellent verbal and communication skills
* Strong IT skills
* Ability to remain calm under pressure
* Be self-led and self-motivated
* GDPR Compliance awareness
* Call centre/outbound telesales experience considered
NB. These are the key responsibilities and core skills required. This list of duties is not exhaustive and all employees may be required to perform duties out-with their normal responsibilities from time to time.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Free parking
* On-site parking
Location:
* Glasgow G4 0LF (preferred)
Willingness to travel:
* 25% (required)
Work Location: In person
Application deadline: 10/09/2025
Reference ID: CSM0825
Expected start date: 01/09/2025