Description The Inside Sales Executive is the first point of contact for new leads; converting prospects into customers and providing professional and efficient onboarding journey. The Inside Sales Executive will also be responsible for converting customers who have expired and left Achilles. Location - either Abingdon or Belfast
Key Responsibilities
* Selling a range of Achilles products & services to prospective customers
* Cross-selling & upselling to maximise revenue opportunities
* Manage the annual subscription renewal process for designated accounts
* Achieve monthly quarterly and annual sales objectives
* Follow up database mail shots by telephone to establish sales leads
* Supporting Buyer-led campaigns to onboard new Suppliers
Retention
* Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers
* Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription
* Promote usage within Supplier organisations through reporting & insights
* Maintain optimum customer experience & satisfaction
* Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools
* Recommend additional products and services that can add value to the customer
* Manage win-back process where Supplier subscriptions have lapsed
Data Quality
* Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes
* Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings
Team
* Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
* Take part in morning huddles to review previous day and to set daily objectives
* To work within a framework of corporate standards and policies.
* Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents
* Uses communication styles that are appropriate to the needs and interests of customers and stakeholders
* Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these
* Asks questions to gain a clear understanding of customer's problems or complaints
* Keeps customers informed of progress
Achieving Results
* Plans and structures own work in order to achieve agreed objectives
* Strives to deliver within agreed deadlines
* Thinks carefully about how to make the best use of their time
* Balances quality standards with the need to meet deadlines
Supporting Colleagues
* Treats others with respect, fairness, and consistency
* Makes time available to help others when asked
* Uses their skills and knowledge to make things easier for others
* Thinks about the impact of their own work and performance on others in the team
Structured Selling
* Sector knowledge
* Working knowledge of MS Office applications
Experience
* Previous experience in an Inside Sales or Customer Service role
Qualifications
* No mandatory qualifications required
Person Specification – Competencies
Drive & Motivation
* Addresses multiple demands without losing focus or energy
* Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks
* Remains calm and focused during stressful or challenging situations; concentrates only on things they can control or influence
* Encourages others during challenging times with their positive, can-do attitude
Influencing
* Successfully employs more than one influencing strategy or tactic when trying to persuade others
* Effectively employs bold, unusual, or dramatic steps to persuade and convince others
* Rehearses or role-plays conversations or presentations to get feedback on their intended approach
* Anticipates the effect of their approach on others
Benefits
* Pension or retirement benefits
* Health insurance cover
* Paid Annual Leave / PTO
* Charity / Volunteering Day
* Family friendly policies
* Flexible working practices (dependent upon role and location)
* Health & Wellbeing initiatives
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