We’re Spectrum Storage Group.
Formed in 2024 through the merger of Storebox Self Storage (one of the UK’s 10 largest self-storage operators) and LOVESPACE (the UK and Ireland’s largest by-the-box storage operator), Spectrum is the UK’s leading omnichannel self-storage platform. Since August 2024, we have acquired multiple self-storage operators across the UK.
LOVESPACE is anything but your traditional storage and removal business. We’ve been changing the way people move and store stuff for the last decade. We built the UK’s first and largest storage-by-the-box business, and we continue to build smart tech to make it easier for people to move and store stuff on their terms, without the need to leave home or pay for more storage than they need. We’ll collect nearly anything customers need to store, keep it all securely, then return it anywhere in the UK, as soon as the next day. We also offer home and business removals nationwide.
Storebox, founded in 2009, currently operates 29 indoor and outdoor container sites across the UK and Ireland, using the latest automated technology to give business and residential customers the most straightforward and efficient experience.
Objectives of this role:
* Deliver new customer growth through the conversion of new leads
* Maintain high standards of customer service and quality
* Share customer insights and feedback to improve product and marketing across key services
Daily Responsibilities:
* Managing and converting inbound and outbound leads through phone and email
* Delivering excellent customer service
* Achieving set daily KPIs and targets
* Generating positive customer feedback and 5* reviews
* Following relevant processes, templates and scripts to support consistency
* Advocating for the customer, and recommending improvements based on customer insights
Requirements
Who we’re looking for:
* An entrepreneurial self-starter with a can-do attitude
* Ability to develop rapport with your customers and colleagues
* Excellent verbal and written communication skills, able to demonstrate active listening
* Able to work on a flexible shift pattern, including some weekend work.
Benefits
What’s in it for you:
* Bonus structure available
* Staff discounts on our services, and access to Perks at Work programs
* Summer, winter, and social parties throughout the year
* Events in the office, like Cake Wednesdays and after work social gatherings