My Shrewsbury based client is currently recruiting for a permanent Call Centre Team Leader Salary: £14.20/ph - pay enhancement for nights, weekends and bank holidays 34 hrs per week Free parking Pension scheme 25 days holiday – rising to 27 with length of service Employee Assistance Reporting to the Call Centre Manager, the Team Leader is responsible for the 24/7 management of the Call Centre Operations overseeing a multi-disciplinary workforce. Working within a supportive and inclusive environment and joining a team that values collaboration, innovation and personal growth. There is also the opportunity to develop your career with professional development opportunities Flexibility if key, this is an out-of-hours role and you will need to be able to work nights and weekends but pay will be enhanced during these periods. Responsibilities:- * Monitoring the Centre’s workload and ensuring that cases are dealt with within the appropriate times * Supervision of staff to include 121’s, development needs and absence monitoring * Managing the appointment books * Maintaining and updating the database * Follow all escalation measures as per protocol when necessary Skills and experience:- * Call handling or phone-based customer service experience * An excellent telephone manner, with strong communication and interpersonal skills * Proven supervisory experience ...