Job Description
Job Description
Shift: Monday to Thursday 9am to 5pm & Friday 9am to 4.45pm (36 hours per week)
Salary: £29,197 per annum
Location: Radar Road, Leicester
As a Customer Service Manager within our International department, you’ll lead, motivate, and inspire a team of passionate Advisors to deliver best-in-class service. Working collaboratively with the wider Operations team, you’ll drive excellence, create a culture of success, and make a real impact on our customers worldwide.
You will also have the exciting opportunity to collaborate with our international teams across Pune, Poland and Manchester, working together to drive innovation, success, and global impact.
With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.
What you’ll be doing:
1. Motivating & Coaching: Support your team daily, ensuring they achieve best-in-class standards through encouragement and expert guidance.
2. Developing Talent: Set clear objectives, provide meaningful feedback, and run engaging 1-2-1s to help your team grow.
3. Driving Performance: Manage attendance and performance challenges with a proactive approach, using HR procedures where needed.
4. Customer Focused: Regula...