1. Customer Service Manager
2. Manfuacturing
About Our Client
Our client are a growing manufacturing business with a strong presence in the North East as well as globally. This is an exciting role and great time to join the business as they embark on a journey of growth.The Customer Service Manager will lead the Customer Service & Order Management teams, along with process improvement and systems / channel implementation projects
Job Description
3. Lead, motivate and inspire the Customer Service & Order Management function responsible for delivering world class service to global B2B customers
4. Create process standardisation across UK & International sites to allow a consistent and efficient approach to delivering a great customer journey
5. Identify and drive ways to improve the customer supply chain from order processing through to delivery
6. Reduce manual order processing through automation and implementation of new process, procedures and channels
7. Work closely with production and planning to understand upcoming challenges, customer demand and best manage customer orders
8. Create a proactive culture of working with customers, informing customers of potential changes and amendments to their orders
9. Through regular review, identify ways to improve the end to end customer journey through process mapping and continuous improvement activities that will increase customer satisfaction and efficiency
10. Work with ERP & EDI systems to maximise outputs and efficiency to support CS
11. Work with in house and 3rd party logistics providers to ensure dispatch plan is effective and in line with customer expectations
The Successful Applicant
12. Experience in leadership role focused of customer service / order management
13. Experience within a manufacturing or supply focused business
14. Experience working with or implementing ERP systems
15. Strong people leader and motivator
16. Ability to drive process and continuous improvement activities
17. Understanding of end to end order management
18. Extensive stakeholder management experience
What's on Offer
The role of Customer Service Manager will join a market leading manufacturer on their site in the North East.The role offers a salary of £60,000 - £65,000 plus exceptional benefits including generous car allowance & private medical insurance. Further benefits will be disclosed upon application.With great links and easy commute, candidates across the NE are encouraged to apply